FAQ

Accessibility
For each event at Pella Opera House, guests with the need for mobility assistance may be dropped off in front of the Pella Opera House on Franklin Street. The curb at the corner of E. 1st Street and Franklin is handicapped accessible. The front of the theatre is not. If you require the need for a wheelchair while visiting the Pella Opera House, please inform a staff member, and we will provide you with a wheelchair escort. If you have any questions, please contact the Pella Opera House at (614) 628-8625.

Age Restrictions
All guests, regardless of age, must have a ticket. With the exception of certain children’s productions, infants and children under the age of 5 are not recommended in the theatre. If you have any questions, please contact the Pella Opera House Box Office at (614) 628-8625.

Alcohol
Guests must be 21 years of age to purchase alcoholic beverages. Guests are not permitted to bring alcohol into the facility without an approved Pella Opera House beverage container. No alcohol is permitted to leave the facility. Alcohol cut off times vary by event. You may inquire at the concession stand upon your arrival.

Announcements
Pella Opera House does not have the ability to page guests during events.

Audience Courtesy
If any guest(s) should disturb you, please contact the nearest Guest Service Host to describe your problem. Persons who throw objects, cause a disturbance or disobey facility instructions will be subject to immediate ejection from the building and / or criminal prosecution. Persons observed breaking the law while in the Pella Opera House or on property are subject to immediate ejection and / or criminal prosecution. Guests that are ejected from the building will not be entitled to a refund or any compensation.

Audio and Visual Recording Devices
Audio and video are allowed on certain productions. Each production is subject to change of policy.

Backstage Passes
Backstage passes are only distributed to members that have had previously arranged access through member benefits or special permission.

Box Office Hours
Theatre Box Office will be open on event days 90 minutes prior to the production; doors open 30 minutes prior. Anyone wishing to purchase tickets for Pella Opera House productions may do so during normal Box Office hours – Tuesday through Friday from 10 a.m. to 4 p.m., Saturdays of the event. Cash, Visa, MasterCard and Discover are accepted. We do not accept American Express. Checks are accepted and can be made out to Pella Opera House.

Cell Phones
Cellular phones are allowed into Pella Opera House. We do ask that each guest respect the event experience of fellow guests and turn off all cellular phones during the performance. Phone communication and phone texting will not be allowed in the seated area.

Camera Policy
Camera policies vary by event and are determined solely at the discretion of the show and are subject to change. Selfie sticks are not permissible pursuant to our prohibited items policy. Unauthorized or prohibited photography of an event may result in film or videotape being confiscated by show representatives. Each show owns the rights to performances and images of their production. In all cases, the resale of photography or video is strictly prohibited. For details regarding the camera policy for a specific event, you may call the Pella Opera House.

Emergency Contact Information
Pella Opera House has the ability to look up a guest’s seat location but not to make guest announcements. The best way to reach a guest during an event is by contacting them directly via the guest’s cellular phone. In an emergency, you may contact the Box Office at (614) 628-8625 with the guest’s name and seat location. A Guest Service Team Member will be immediately dispatched to deliver the message to the guest.

Inclement Weather Policy
Pella Opera House rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted as soon as it is determined.

Late Seating Policy
Late seating once a performance has begun is at the discretion of the performer. For theatrical events, Pella Opera House does not allow patrons arriving late to enter the theatre once the performance has begun. Latecomers will not be seated until there is an appropriate break, which will be determined by the Pella Opera House Management and the show production, or until intermission if applicable. There are two primary reasons for this policy:

  1. It is very distracting to the performers on stage and may result in an injury.
  2. It is very disruptive to the patrons that arrived for the performance on time.

If you must leave the performance at any time once it has begun, you will not be readmitted until an appropriate break or intermission. Please remember to allow a sufficient amount of travel time to arrive at the Pella Opera House and park your vehicle at least 30 minutes prior to your performance’s start time. Remember to allow additional travel time as a result of poor weather conditions, road construction, other Pella events and parking congestion.

Lost and Found Items
All found/lost items are turned into the Box Office located on the first floor at the main entrance. Guests may inquire about items at any time during an event and have their item and contact information logged in for easier retrieval when found. After an event, guests may call the Pella Opera House at (614) 628-8625. All found items are held for 30 days. Any items still on property after 30 days are donated to local charity organizations.

Prohibited Items
The following items may not be brought into the Pella Opera House: air horns, wrapped gifts or items, cans, bottles, coolers, sealed packages, drones, chemicals, plastic beverage containers, food and beverages, balloons (regular/helium), oversized bags or backpacks, pets (other than service animals), laser pointers/pens, sticks (including those on pennants or flags and selfie sticks) or weapons (guns, knives, chains, spikes, projectiles, tasers etc.) of any sort. All purses and bags are subject to inspection upon entering the venue.

Smoking Policy
Pella Opera House is a smoke-free facility. Guests may not smoke inside the facility or within fifteen feet of any entrance / exit. Guests wishing to smoke may exit and re-enter the building at the main entrance. Smokeless electronic cigarettes and similar devices are also prohibited from use inside the Pella Opera House.

Soliciting
No loitering, trespassing, soliciting, peddling, resale of tickets, resale of merchandise or other items is permitted on Pella Opera House property.

Tours
Pella Opera House offers behind the scenes building tours Monday through Saturday on non-event days only. Tours are free to individuals that would like a self-guided tour. Scheduled group tours are $5. To inquire about pricing, a specific tour day, and other tour information please call (641) 628-8625.